Payment Policy
This policy explains how payments work on DriveX, what you are charged for, how refunds are handled, and how we keep your transactions safe.
1. What DriveX Charges For
Posting a vehicle ad is completely free. You will never be charged to post a standard listing, renew it, or edit it.
DriveX charges only for optional premium advertising features:
All prices are displayed in Sri Lankan Rupees (LKR) and include all applicable taxes. Current pricing is shown at the time of purchase and may be updated at any time.
2. Accepted Payment Methods
All payments are processed through our secure, PCI-DSS certified payment gateway. We accept:
🔒 Your card data is never stored by DriveX. All payment data is encrypted and processed entirely by our PCI-DSS Level 1 certified payment gateway. DriveX only receives a transaction confirmation and reference number.
3. How Charges Are Applied
- Premium features are activated immediately upon successful payment confirmation.
- Boosted Ads run for the duration purchased (e.g., 7 days) starting from the moment of activation, not from when the listing was first posted.
- If your listing expires or is removed during an active boost period, the remaining boost time is forfeited — it cannot be transferred to another listing.
- Payments are charged as a one-time fee per feature. There are no automatic renewals or subscription charges unless you explicitly opt into a recurring plan (if offered).
- You will receive a payment confirmation email and a separate receipt from DriveX.
4. Refund Rules
Digital advertising features are generally non-refundable once activated. As these are digital services consumed immediately upon activation, standard Sri Lankan consumer protection rules for physical goods do not apply.
✅ When Refunds Are Issued
❌ When Refunds Are NOT Issued
To request a refund for an eligible case, contact us within 7 days of the charge with your payment reference number. Approved refunds are processed within 7–14 business days back to your original payment method.
5. Platform Responsibility
DriveX is an advertising platform — we do NOT:
Any payment made between a buyer and seller on the platform is a direct transaction between those two parties. DriveX has no visibility into, control over, or responsibility for such payments.
We strongly advise all users to read our Safety Tips before completing any vehicle transaction.
6. Transaction Safety
When paying DriveX for premium features, your transaction is protected by:
⚠️ Scam Warning: DriveX will NEVER ask you to pay via WhatsApp, bank transfer to an individual, cryptocurrency, or gift cards. All legitimate DriveX payments go through our official website via our secure, verified payment gateway. If someone asks you to pay DriveX outside our website, it is a scam — report it immediately.
7. Payment Disputes
If you believe you were incorrectly charged or if a payment did not activate a feature:
- Contact us first via our Contact page with your payment reference and the issue description. Include a screenshot of your payment receipt.
- We will investigate within 3 business days and respond with a resolution or explanation.
- If not resolved, you may raise a chargeback with your card issuer. However, initiating a chargeback without first contacting us may result in temporary account suspension pending investigation.
All payment disputes are subject to Sri Lankan law and the jurisdiction of Sri Lankan courts.
8. Policy Updates & Contact
We may update this Payment Policy from time to time. Changes take effect from the date they are published here. Continued use of premium features after an update constitutes acceptance of the revised policy.
For payment-related questions or refund requests, contact:
